Your privacy matters to us. Here's how we handle your information with care and respect.
Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: we genuinely care about how your information's handled when you stay with us or browse our site. This isn't just legal jargon we threw together to check a box.
At Eldrion Valorium, we've been welcoming guests since 2018, and in that time, we've learned that trust isn't something you can fake. When you share your details with us - whether it's booking a room, signing up for our spa services, or just asking about our wine cellar tours - we treat that info like we'd want ours treated.
This policy covers everything we do with your personal data. We're based in Vancouver, BC, so we follow Canadian privacy laws (PIPEDA, for those keeping track), but we also respect GDPR standards because hey, we get guests from all over the world.
If something here doesn't make sense or you've got questions, just reach out. We'd rather you actually understand what's going on than pretend this document speaks for itself.
Alright, let's break down what we actually collect when you interact with us:
We don't collect anything we don't need. If we're asking for something, it's because it genuinely helps us give you a better experience or because the law requires it.
Here's what we actually do with your info:
Processing your reservation, sending confirmation emails, making sure your room's ready when you arrive, billing you correctly (nobody likes surprise charges), and basically delivering the services you booked.
Understanding what works and what doesn't - like if everyone's requesting extra towels, maybe we should just put more in the rooms, you know? We also use feedback to improve our spa treatments, restaurant menu, and overall guest experience.
Sending you updates about special offers, seasonal packages, or new amenities - but only if you've said it's cool. You can opt out anytime, no hard feelings.
Complying with tax laws, responding to legitimate legal requests, preventing fraud, and keeping our property and guests safe. The boring but necessary stuff.
We'll never use your data for anything sketchy or sell it to random third parties who'll spam you into oblivion. That's just not how we roll.
Let's be upfront - we do share some of your info, but only when there's a good reason:
Our payment processor (for handling transactions securely), email service provider (for sending you confirmations and newsletters), booking platform partners, and our website hosting company. These folks are bound by strict agreements to protect your data and can't use it for their own purposes.
If you book local experiences through our concierge service, we'll share relevant details with those providers so they can deliver what you've booked. They've got their own privacy policies though, so you might wanna check those out too.
Government authorities, law enforcement, or courts when we're legally required to. We don't just hand over data willy-nilly, but if there's a valid legal request, we've gotta comply.
If we ever sell the business or merge with another company (not planning on it, but you never know), your info would be part of that transfer. Any new owner would still be bound by this privacy policy though.
What We Don't Do: We don't sell your personal information to data brokers, advertisers, or random companies who want to market to you. That's a hard line for us.
Yeah, we use cookies. Not the chocolate chip kind (though we do serve those at breakfast). These are small files that help our website work better and remember your preferences.
These keep the site running - like remembering items in your booking cart or keeping you logged in. Can't really turn these off without breaking everything.
Help us understand which pages people actually look at, where they're getting stuck, and how we can make the site better. All anonymous stuff.
Remember your choices like language settings or whether you've dismissed that newsletter popup already.
Used for showing you relevant ads if you've visited our site. You can opt out of these in your browser settings or through our cookie banner.
Most browsers let you control cookies through their settings. Just keep in mind that blocking some cookies might make parts of the site not work as smoothly.
We also use Google Analytics (anonymized) and some social media pixels to measure our marketing efforts. Standard stuff for websites these days.
This is important stuff - your rights when it comes to your personal data:
You can ask us what information we've got about you. We'll send you a copy within 30 days, free of charge.
If something's wrong or outdated, tell us and we'll fix it. Simple as that.
Want us to delete your data? We'll do it, unless we're legally required to keep it (like tax records) or need it for ongoing services.
Need your data in a format you can take elsewhere? We'll provide it in a common, machine-readable format.
Not happy with how we're using your data for marketing or analytics? You can opt out anytime.
Changed your mind about something you agreed to? No problem, just let us know.
We take security seriously because, honestly, data breaches are a nightmare for everyone involved. Here's what we do to keep your info safe:
That said, no system's 100% foolproof. We do everything we reasonably can, but it's worth being smart about your own security too - use strong passwords, don't share login details, that kind of thing.
We don't hoard your data forever. Here's our general approach to retention:
| Type of Data | Retention Period | Reason |
|---|---|---|
| Booking & Reservation Records | 7 years | Tax and legal requirements |
| Payment Information | As long as legally required | Financial regulations |